TERMS AND CONDITIONS

DELIVERY TIMES

All delivery times are estimates and are based on the number of days to ship from the day product is shipped.

Standard Ground 3-5 days*
2 Day Ground – 2 Days (by 7:00pm)
Standard Overnight (Next Business Day Afternoon)
Saver (3 Business Days)

*Excluding Saturdays, Sundays, Shutdown Periods and Public Holidays.

Some products require freight to be arranged in advance. In these cases we will communicate the estimated delivery date based on the fright carrier’s delivery schedule. Arranged freight scheduling varies based on product attributes, location, the carrier’s availability and customer requirements.

Delivery Restrictions – We do not guarantee any item for next day delivery. However, in-stock products eligible for next day delivery received before 1pm EST on normal business days are generally shipped the same day. In-stock product orders eligible for next day delivery received after 1pm will be processed the next normal business day. You may request same day shipping after 1pm for in-stock product orders eligible for next day delivery and we will make our best effort to ship the item same day. Products that require assembly, kits, and out of stock items will be shipped as soon as the product is prepared and available for shipping. We will communicate an estimated ship date for made to order products and products that require pre-arranged freight scheduling.

PRICE AND AVAILABILITY

Price and availability information may be subject to change without notice.

PRODUCT DESCRIPTIONS

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition.

OUT OF STOCK POLICY

Stock balances fluctuate throughout the day with sales demand. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as “Out of Stock”, we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.

ORDER CANCELLATIONS

You may call us at 877-600-4383 or email orders@dieselexhaustfluid.com with your request to cancel an order. Email cancellations must contain the following:

First name
Last name
Order number
Email address
Detailed reason for the cancellation

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regard to your order cancellation.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. Orders that have in-stock items that are cancelled prior to shipping are not subject to a cancellation fee and will be fully refunded, or credited to your account. If the cancellation request is received after the product has shipped the customer is responsible for all outbound shipping charges and pre-paid return shipping.

Special Order/Custom Products – All special and custom orders are subject to a 25% cancellation fee.

RETURNS AND REFUNDS

Return Process – Do not mail any product directly to us for a refund. If you do we are not responsible for providing you a refund or shipping a replacement product back to you.

All refund requests must be submitted in writing using our Refund Request Form. You may also fax the Refund Request Form to 407-294-6087 or email returns@dieselexhaustfluid.com your completed Refund Request Form. Once we receive your Refund Request Form and agree to process the refund we will issue you a Return Merchandise Authorization (RMA) and the precise shipping instructions including the return shipping address and, if we are required to pay for the return shipping, a shipper’s label. You have 30 days from the date you receive your RMA for us to receive your returned item. We will only process a refund once the product is returned and received by our warehouse in saleable condition. We will process your refund ten (10) business days from the date your item is received. We will refund you using the payment form that was used on the original purchase.

If the product is unused but the packaging has been opened, worn or damaged you will be charged an additional repackaging fee of 15%.

Conditions for returnable products – The following conditions are the only circumstances in which we will accept a return item for a refund. We do not process exchanges.

Faulty, defective or wrong items – If you return an item because it is defective we will refund your original shipping costs and pay for the return shipping. Likewise, in the unlikely event that we sent you the wrong item/s we will also refund your original shipping costs and pay for return shipping. Please follow the return process making sure to obtain a Return Merchandise Authorization (RMA) prior to sending any part or item back.

Change of mind – If you return an item to us because of a change of mind the product must be unused and in a perfect, re-saleable condition (this includes packaging, instructions, etc), otherwise we will not be able to refund you. If you change your mind you are 100% responsible for the cost of the return delivery. Please follow the return process making sure to obtain a Return Merchandise Authorization (RMA) prior to sending any part or item back.

Conditions for non-returnable products – We have the right to reject any return request based on the following:

Product not of current series, discontinued or older than fifteen months
Dirty, corroded, rusty, scratched, used or defaced (packaging or product) or otherwise not resalable items
Special, made to order or custom products
Opened or used electronic components and circuit card assemblies
Defaced product
Components or equipment that has been removed or disassembled from an outfit or kit

EXCHANGES

We do not accept products for exchange at any time.

WARRANTY

Check product listings to determine if warranty is available. Many products carry the original manufacturer’s warranty. We do not warranty any product and there are no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. In no event shall we be liable for any special, consequential, or other damages of a similar nature, including but not limited to, lost profits, lost production, property damage, whether suffered by buyer or any third party, irrespective of whether claims or actions for such damages are based upon contracts, warranty, negligence, strict liability, or otherwise.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use DieselExhaustFluid.com only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

ELECTRONIC COMMUNICATIONS

When you visit DieselExhaustFluid.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT AND TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyrights of DieselExhaustFluid.com.

Trademarks – The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

All Rights Reserved – Nothing contained on this website should be construed as granting any license or right to use any copyright or trademark without the prior written permission of the website. Any use of materials on this Web site, either by modification, distribution, or re-publication without the prior written permission of DieselExhaustFluid.com is strictly prohibited.

External links – External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties – The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability – The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner, nor any third party or data or content provider, shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms – If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability – Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalid, illegal, unlawful or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws – (choice of venue and forum) – Use of this website shall in all respects be governed by the laws of the state of Florida, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Florida courts located in Orange County, Florida, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that such venue is proper in those courts.

CONTRACT FORMATION

The steps required that create the contract between you and us are as follows:

To place an order you will be guided through a series of simple instructions on the website.
You place the order for your products on the website by pressing the “confirm order” button at the end of the check-out process.
We will send to you an Order Confirmation email detailing the products you have ordered.
This is not an order acceptance.
All goods must be paid for in advance without exception.
Order acceptance and the completion of the contract between you and us will take place upon our shipping confirmation to you of the products ordered unless we have notified you that we do not accept your order or you have successfully canceled it.
Ownership of goods is passed to you only upon completion of full payment and shipping.

Purchase orders are only accepted from approved customers who are operating within their credit limit. All purchase orders must be provided in writing and carry an authorized order number and signature.

RISK OF LOSS

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Non-acceptance of an order – we may not accept an order for one of the following reasons:

The product(s) you ordered are not available from stock
Our inability to obtain authorization for your payment
The identification of a pricing, product or offer description error
We refuse to accept the order based on the Refusal of Transaction criteria below

Refusal of Transaction – We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing material or content of the website, or by reason of refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAST DUE INVOICES AND NON-PAYMENT

For customers with an approved credit account, past due invoices may be assessed an interest charge of 1.5% per month, or the maximum rate allowable by law, whichever is less. Non Payment will result in legal action being taken which will incur additional costs and fees.

Orders paid for by check will be held 7 business days for clearance.

DISCLAIMER

TO THE FULLEST EXTENT PERMITTED AT LAW, DIESELEXHAUSTFLUID.COM IS PROVIDING THIS WEB SITE AND ITS CONTENT ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION DIESELEXHAUSTFLUID.COM, DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.